This document contains legal texts intended for use across all Aquila Collection websites. The documents are written in a consistent, formal legal tone and aligned with South African law (POPIA, CPA, PAIA) and GDPR best practice for international guests.
1. WEBSITE TERMS OF USE
1.1 Introduction
These Website Terms of Use (“Terms”) govern your access to and use of any website operated by Aquila Collection (“we”, “us”, “our”). By accessing or using our websites, you agree to be bound by these Terms.
1.2 Websites covered
These Terms apply to all websites operated under the Aquila Collection portfolio, including but not limited to Aquila Collection, Inverdoorn, Kuganha, Dekkersvlei, Cape Agulhas, Kudukloof, and Loganda.
1.3 Intellectual property
All content displayed on our websites, including text, images, photographs, video, logos, trademarks, and design elements, is the property of Aquila Collection or its licensors and is protected by applicable intellectual property laws. No content may be reproduced, distributed, or used without prior written consent.
1.4 Use of website
You agree to use our websites for lawful purposes only and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the websites.
1.5 Accuracy of information
While we endeavour to ensure that information on our websites is accurate and up to date, we make no warranties or representations as to its completeness or accuracy.
1.6 Limitation of liability
To the fullest extent permitted by law, Aquila Collection shall not be liable for any loss, damage, or expense arising from the use of, or inability to use, our websites.
1.7 Governing law
These Terms are governed by the laws of the Republic of South Africa.
2. BOOKING TERMS AND CONDITIONS
2.1 Scope
These Booking Terms and Conditions apply to all reservations made directly through Aquila Collection websites, unless otherwise stated.
2.2 Reservations and payment
All reservations are subject to availability and confirmation. Payment terms, deposits, and balance requirements will be communicated at the time of booking.
2.3 Third-party booking engines
Where bookings are made via third-party booking engines, the terms and conditions of those providers shall apply in addition to these Booking Terms.
2.4 Rates and inclusions
Rates are quoted per accommodation unit unless stated otherwise and include only those services expressly specified.
2.5 Guest conduct
Guests are required to comply with property rules and conduct themselves in a manner that does not endanger others or property.
2.6 Force majeure
Aquila Collection shall not be liable for failure to perform its obligations due to events beyond its reasonable control.
3. CANCELLATION AND REFUND POLICY
3.1 Cancellations
Cancellation terms vary by property and rate type and will be communicated at the time of booking.
3.2 Refunds
Refunds, where applicable, will be processed in accordance with the cancellation terms agreed at the time of booking.
3.3 No-shows
Failure to arrive on the confirmed arrival date may result in forfeiture of the full booking amount.
4. DISCLAIMER AND ASSUMPTION OF RISK
4.1 General disclaimer
Activities offered by Aquila Collection properties may involve inherent risks, including but not limited to wildlife encounters, outdoor terrain, weather conditions, and physical exertion.
4.2 Assumption of risk
Guests participate in activities at their own risk and acknowledge that Aquila Collection shall not be liable for injury, loss, or damage, except where prohibited by law.
5. PAIA MANUAL (SUMMARY)
This manual is prepared in accordance with the Promotion of Access to Information Act, 2000 (“PAIA”).
5.1 Company information
Aquila Collection operates hospitality properties in South Africa.
5.2 Records available
Records may include guest information, booking records, financial records, and operational documentation.
5.3 Request procedure
Requests for access to information must be submitted in writing in accordance with PAIA requirements.
A full PAIA Manual may be provided upon request.
6. MARKETING COMMUNICATIONS NOTICE
By subscribing to our marketing communications, you consent to receive promotional material from Aquila Collection. You may unsubscribe at any time using the link provided in our communications.
7. ACCESSIBILITY STATEMENT
Aquila Collection is committed to ensuring digital accessibility for all users. We continually improve the user experience of our websites and apply relevant accessibility standards where reasonably practicable.
These documents are intended as formal draft templates and should be reviewed and customised where necessary for specific properties or activities.