Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)
Last updated: February 2026
1. Introduction
This Promotion of Access to Information Act (PAIA) Manual has been prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000, as amended by the Protection of Personal Information Act, 4 of 2013 (POPIA).
The purpose of this Manual is to provide information on the records held by Aquila Collection and the procedures to be followed in requesting access to such records.
2. Company information
Name of Company: Aquila Collection
Aquila Collection operates a portfolio of hospitality, accommodation, safari, wine, and leisure properties in South Africa, including but not limited to:
- Aquila Collection
- Inverdoorn
- Kuganha
- Dekkersvlei
- Cape Agulhas
- Kudukloof
- Loganda
3. Contact details
Information Officer: Johan van Schalkwyk
Email: info@aquilacollection.com
Physical Address: 2 Highfield Road, Green Point, Cape Town, 8051, RSA
4. Guide to using PAIA
The South African Human Rights Commission (SAHRC) has compiled a guide on how to use PAIA, which is available from the SAHRC website.
5. Records available without a formal PAIA request
The following records are available without the need to submit a formal PAIA request:
- Information available on Aquila Collection websites
- Public marketing material
- Published media releases
6. Records available upon request
The following categories of records are held by Aquila Collection and may be made available upon request, subject to applicable legislation:
6.1 Company and administrative records
- Company registration documents
- Statutory records
- Policies and procedures
6.2 Financial records
- Accounting records
- Tax records
- Invoices and payment records
6.3 Human resources records
- Employment contracts
- Personnel records
- Payroll records
6.4 Guest and customer records
- Booking information
- Guest correspondence
- Feedback and complaint records
6.5 Marketing and communications records
- Marketing databases
- Promotional material
- Consent records
6.6 Information technology records
- Website records
- System logs
- Data processing agreements
7. Records automatically available to the public
Where records are made available to the public in terms of legislation, those records will be provided without the need for a PAIA request.
8. Request procedure
A requester must complete the prescribed PAIA request form and submit it to the Information Officer using the contact details provided above.
Requests must provide sufficient detail to enable Aquila Collection to identify the requested record.
9. Fees
Aquila Collection reserves the right to charge a reasonable fee for access to records, as permitted under PAIA.
10. Grounds for refusal of access
Access to records may be refused on grounds set out in PAIA, including but not limited to:
- Protection of personal information
- Commercial confidentiality
- Safety and security concerns
11. Protection of personal information
Aquila Collection processes personal information in accordance with POPIA. Personal information will only be disclosed where legally required or permitted.
12. Availability of this manual
This PAIA Manual is available on all Aquila Collection websites and may be updated from time to time.
This PAIA Manual applies across all Aquila Collection entities and properties unless otherwise stated.